The Terraces of Phoenix

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Ranked by Medicare overall rating, then quality, inspection and staffing ratings.

Family reviews

1. DisappointedDecember 2023

   READ BEFORE COMMITTING TO THIS ORGANIZATION: We have just been through an awful process with The Terraces. We have been trying to transfer my parents within Human Good from one facility to the Terraces. We were doing so because my brother suddenly and unexpectedly passed away and we needed to get my parents close to me so I could take care of them. We chose to stay within Human Good because my parents paid an obscene amount of money to get what they were told was guaranteed access to a benevolence fund should they run out of money. We've since learned that benevolence is not guaranteed and that my parents were grossly taken advantage of. To still try to have some hope of maintaining access to benevolence we chose to stay in the Human Good system (of note, my parents have plenty of money but wanted to make sure that their huge non-refundable investment would still make benevolence available). Never and nowhere were we informed that benevolence was not transferrable across campuses. The sales person we worked with, Gina Baerg, was dishonest to us every step of the way. She gave false hope and made statements throughout the process that were completely inaccurate. We on the other hand were 100% forthright and accurate. Yet, Gina ended up going back on her word. In addition to the benevolence issue we needed to make sure that my dad could receive his insulin shots in the facility. I can't even imaging that an Assisted Living facility would not have this capability. I was completely accurate in describing my father's needs and Gina expressed that they would be able to figure it out. Yet, today, after I wasted a day going there and visiting the facilities, and after I got my parents' hopes up, I get a call saying my parents don't qualify because the Terraces doesn't have anyone to give my dad his insulin shots in Assisted Living. What???? Makes no sense at all. Is it even legal to not be able to administer insulin in an Assisted Living facility at night? The Terraces apparently has no nurse on staff at night in Assisted Living. This is very concerning. My guess this is more of a financial grab. At any rate, the worst part of all of this is that Gina gave us hope every step of the way, saying things like, "we'll find a way to make it work" when in the end they did not. My folks lost their son this year and for the first time I saw joy in them because they would be close to us and their grandchild. Now I have to break their hearts again. Shame on this organization and shame on Gina in particular for being dishonest. I fully expect Gina to respond with a new wave of lies just as she has done in the last two days. Even yesterday she kept completely changing her story. Don't give your hard earned cash for promises this organization makes but does not follow through on. It should be illegal.

Inspections and penalties

Most recent standard inspection

June 13, 2025

Health deficiencies cited

3

Complaint-related deficiencies

1

Fines in the last 3 years

0

Payment denials

0

Total penalties

0

Staffing

Average hours of care each resident receives per day.

• All nursing staff4.79 hrs
• Registered nurses (RN)1.12 hrs
• Licensed practical nurses (LPN)1.17 hrs
• Nurse aides2.50 hrs
• Physical therapists0.14 hrs

Facility details

Ownership

Non profit - Corporation

Certified beds

64

Average residents per day

53

Participates in

Medicare and Medicaid

Medicare/Medicaid since

January 1, 1967

Inside a hospital

No

Continuing care retirement community

Yes

Changed ownership in last 12 months

No

Resident or family council

Resident

Sprinklers in all required areas

Yes