Overview
Pavilion Health Center at Brightmore has a Medicare overall rating of 1 out of 5, below the North Carolina average of 3.0. It ranks 17th of 19 nursing homes in Charlotte. Its strongest area is staffing (3 of 5), and its weakest is health inspections (1 of 5).
Residents receive about 3.4 hours of nursing care per day, fewer than at 62% of nursing homes in North Carolina (the state average is 3.9 hours). Of that, 0.5 hours come from registered nurses.
Its most recent standard inspection, on September 3, 2026, found 5 health deficiencies, more than the North Carolina average of 4.5. 1 of them came from complaint investigations. Medicare records 2 fines totaling $103,435 in the past three years.
Pavilion Health Center at Brightmore is a for-profit facility with 108 certified beds, caring for about 98 residents on an average day. It accepts both Medicare and Medicaid and has participated since 2014.
Medicare ratings
- Health inspections
- Quality of care
- Staffing
Source: Medicare Care Compare, data as of October 1, 2026.
How it compares nearby
Ranked by Medicare overall rating, then quality, inspection and staffing ratings.
Top 90%
Top 92%
Top 93%
Family reviews
- BbOctober 2023
I had hoped. I really did, that this place would be better than their one star reviews. Unfortunately they are not. My dad was discharged from the hospital at 1pm, and we arrived at the Pavillion by 1:30pm. 2 hours in, he had vitals snf weight. That’s it. The nurse kept saying she was going to do his medical assessment, but it never happened. They wouldn’t provide him a walker until he was assessed by PT which is completely ridiculous because when he needed to go to the bathroom he had to ring the bell, they’d have to go get a wheelchair, bring him in, and then had to ring to be helped back. Problem being they are so slow to respond if they do respond. I had to help him to the bathroom without his walker, let him go, and walk him slowly and carefully back and they still hadn’t answered the call bell. Also, the room didn’t have a recliner as supposed to, and no TV remote, and was also missing the mini fridge I asked for in the pre-admission paperwork.. The nurse put a “request” in but by the time I had to help my dad get changed and into bed… no sign of anything. I had him watching TV in his phone, (and I let him sit in the recliner - that the nurse finally took from another room) against advice because WTF. I left him there overnight riddled with anxiety. The next morning I discharged him AMA because the nurse practitioner wouldn’t be in til MONDAY to do it. I can take care of him better at home with some help from home health (which incidentally the facility wouldn’t order because we left). They also said it might affect his insurance coverage (which it won’t I had already looked into that). Keep in mind that I had gone for a site visit and talked to the director of admissions of my concerns, and had a call with the big boss Friday morning who said my concerns weren’t going to be realized, that people just wrote bad reviews on google. Yes but in this case they were not inaccurate. It took two hours to leave because we had to sign the AMA form. But I wasn’t leaving my dad in there another minute to be ignored, he can sit in his recliner at home (and be more comfortable). Absolutely do NOT recommend this place even if it’s close to where you live. Even being present and voicing concerns (and displeasure, nicely, maybe that was the problem) he had NO care. It’s BS. Don’t send your loved ones to Rehab here. Ps: they had the NERVE to report me to Adult Protective Services!!!
Inspections and penalties
- Most recent standard inspection
- September 3, 2026
- Health deficiencies cited
- 5
- Complaint-related deficiencies
- 1
- Fines in the last 3 years
- 2 totaling $103,435
- Payment denials
- 0
- Total penalties
- 2
Staffing
Average hours of care each resident receives per day.
- All nursing staff3.43 hrs
- Registered nurses (RN)0.55 hrs
- Licensed practical nurses (LPN)0.90 hrs
- Nurse aides1.98 hrs
- Physical therapists0.06 hrs
Facility details
- Ownership
- For profit - Corporation
- Certified beds
- 108
- Average residents per day
- 98
- Participates in
- Medicare and Medicaid
- Medicare/Medicaid since
- March 20, 2014
- Inside a hospital
- No
- Continuing care retirement community
- No
- Changed ownership in last 12 months
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes