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Highlands Health and Rehabilitation Center

3549 Norriswood, Memphis, Tennessee 38111

Overview

Highlands Health and Rehabilitation Center has a Medicare overall rating of 2 out of 5, below the Tennessee average of 3.1. It ranks 10th of 15 nursing homes in Memphis. It scores best on quality of care (4 of 5) and lowest on health inspections (2 of 5).

Residents receive about 3.3 hours of nursing care per day, fewer than at 85% of nursing homes in Tennessee (the state average is 3.8 hours). Of that, 0.5 hours come from registered nurses.

Its most recent standard inspection, on July 29, 2026, found 4 health deficiencies, fewer than the Tennessee average of 4.3. 2 of them came from complaint investigations. Medicare records 1 fine totaling $14,901 in the past three years.

Highlands Health and Rehabilitation Center is a for-profit facility with 180 certified beds, caring for about 155 residents on an average day. It accepts both Medicare and Medicaid and has participated since 1984.

Medicare ratings

Overall
Health inspections
Quality of care
Staffing

Source: Medicare Care Compare, data as of October 1, 2026.

How it compares nearby

Ranked by Medicare overall rating, then quality, inspection and staffing ratings.

In Memphis10th of 15 facilities

Top 67%

Within 100 miles88th of 141 facilities

Top 63%

In Tennessee217th of 300 facilities

Top 73%

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Inspections and penalties

Most recent standard inspection
July 29, 2026
Health deficiencies cited
4
Complaint-related deficiencies
2
Fines in the last 3 years
1 totaling $14,901
Payment denials
0
Total penalties
1

Staffing

Average hours of care each resident receives per day.

  • All nursing staff3.26 hrs
  • Registered nurses (RN)0.51 hrs
  • Licensed practical nurses (LPN)0.87 hrs
  • Nurse aides1.88 hrs
  • Physical therapists0.07 hrs

Facility details

Ownership
For profit - Limited Liability company
Certified beds
180
Average residents per day
155
Participates in
Medicare and Medicaid
Medicare/Medicaid since
June 25, 1984
Inside a hospital
No
Continuing care retirement community
No
Changed ownership in last 12 months
No
Resident or family council
Both
Sprinklers in all required areas
Yes