Overview
Highlands Living Center has a Medicare overall rating of 2 out of 5, below the New York average of 3.1. It is the only Medicare-rated nursing home in Pittsford. It scores 2 of 5 on health inspections, quality of care and staffing alike.
Residents receive about 3.8 hours of nursing care per day, more than at 71% of nursing homes in New York (the state average is 3.7 hours). Of that, 0.4 hours come from registered nurses.
Its most recent standard inspection, on February 19, 2025, found 10 health deficiencies, more than the New York average of 8.0. 2 of them came from complaint investigations. It has no fines on record for the past three years, while 31% of New York nursing homes have been fined.
Highlands Living Center is a nonprofit facility with 122 certified beds, caring for about 115 residents on an average day. It accepts both Medicare and Medicaid and has participated since 1995. It is part of a continuing care retirement community.
Medicare ratings
- Health inspections
- Quality of care
- Staffing
Source: Medicare Care Compare, data as of October 1, 2026.
How it compares nearby
Ranked by Medicare overall rating, then quality, inspection and staffing ratings.
Top 74%
Top 79%
Family reviews
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Inspections and penalties
- Most recent standard inspection
- February 19, 2025
- Health deficiencies cited
- 10
- Complaint-related deficiencies
- 2
- Fines in the last 3 years
- 0
- Payment denials
- 0
- Total penalties
- 0
Staffing
Average hours of care each resident receives per day.
- All nursing staff3.84 hrs
- Registered nurses (RN)0.44 hrs
- Licensed practical nurses (LPN)1.24 hrs
- Nurse aides2.16 hrs
- Physical therapists0.10 hrs
Facility details
- Ownership
- Non profit - Corporation
- Certified beds
- 122
- Average residents per day
- 115
- Participates in
- Medicare and Medicaid
- Medicare/Medicaid since
- July 10, 1995
- Inside a hospital
- No
- Continuing care retirement community
- Yes
- Changed ownership in last 12 months
- No
- Resident or family council
- Both
- Sprinklers in all required areas
- Yes