Overview
Complete Care at Hagerstown has a Medicare overall rating of 2 out of 5, below the Maryland average of 3.2. It ranks 3rd of 6 nursing homes in Hagerstown. It scores best on quality of care (5 of 5) and lowest on health inspections (1 of 5).
Residents receive about 4.3 hours of nursing care per day, more than at 83% of nursing homes in Maryland (the state average is 3.9 hours). Of that, 1.3 hours come from registered nurses.
Its most recent standard inspection, on July 14, 2026, found 44 health deficiencies, more than the Maryland average of 16.9. 29 of them came from complaint investigations. Medicare records 2 fines totaling $43,352 in the past three years.
Complete Care at Hagerstown is a for-profit facility with 60 certified beds, caring for about 83 residents on an average day. It accepts both Medicare and Medicaid and has participated since 2018.
Medicare ratings
- Health inspections
- Quality of care
- Staffing
Source: Medicare Care Compare, data as of October 1, 2026.
How it compares nearby
Ranked by Medicare overall rating, then quality, inspection and staffing ratings.
Top 50%
Top 66%
Top 66%
Family reviews
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Inspections and penalties
- Most recent standard inspection
- July 14, 2026
- Health deficiencies cited
- 44
- Complaint-related deficiencies
- 29
- Fines in the last 3 years
- 2 totaling $43,352
- Payment denials
- 0
- Total penalties
- 2
Staffing
Average hours of care each resident receives per day.
- All nursing staff4.30 hrs
- Registered nurses (RN)1.25 hrs
- Licensed practical nurses (LPN)1.10 hrs
- Nurse aides1.95 hrs
- Physical therapists0.05 hrs
Facility details
- Ownership
- For profit - Limited Liability company
- Certified beds
- 60
- Average residents per day
- 83
- Participates in
- Medicare and Medicaid
- Medicare/Medicaid since
- August 14, 2018
- Inside a hospital
- No
- Continuing care retirement community
- No
- Changed ownership in last 12 months
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes